written by
5000fish Team

How do I get started with Yurbi Professional Services?

Done for You Services 4 min read

{{tl;dr - We make it really simple, we'll send you a 3-page services agreement and a mutual NDA to e-sign and then we can begin. }}

Have you ever wondered why countless business owners try to juggle a suite of painstaking tasks on their own? No, it isn’t because they like to be workaholics, or because the solutions they are looking for doesn't exist, and it’s not even because they aren’t willing to give another business a chance to resolve their issues.

Here’s why most businesses want to do everything on their own — ­­­Working with a new vendor can feel like walking into a quicksand pit, where your time and money is slowly pulled away and the more you try to fix it, the more time and money you lose.

Even the process of getting a contract in place and starting can be gruesome.

All business owners have sordid tales where they decided to work with a vendor only to be faced with questionable sales tactics, sneaky price increases, and to close it all: an iron clad contract that bounded them to some inexplicable terms, and heavily penalized them in case they were to decide to end the deal before contract was up. Essentially, working with such vendors felt like being hit with a tough jail sentence by the court of charlatans.

At Yurbi, we are different because we’re customer centric first and a software provider second. We take a lot of pride in our ability to provide clients with a robust business intelligence tool that converts raw data into valuable growth driving insights while also surpassing client expectations when it comes to customer service. This is why, despite not being VC-backed and having a huge team, we still have a strong customer retention rate in the 95th percentile.

And, best of all, we don’t punish our clients by caging them in lengthy contracts. We are confident in our service and we know you will stick around, without us having to confuse you with complicated agreements. As we like to say, when you're successful, we're successful.

Here’s how we make it easier for you to start using Yurbi professional services:

1. No legal jargon- We do have a contract, but it isn’t hard to decipher, convoluted or migraine inducing. Contracts are important, and in fact, you should be weary of companies that do not require you to sign a contract especially if you are going to be sharing sensitive data with them. But we don’t hide lies in fine print, or make you sign a bunch of documents even before starting the service. Our terms and conditions are extremely easy to understand and to agree with. You don’t need the help of the lawyer to decode our contract.

We pride ourselves for being transparent; so here is a sample template of our service agreement will have to sign to work with us: 5000fish Task Order Agreement

2. Time-based and task based billing- We don’t require you sign up for years or months. We don’t even ask you to pay a minimum to engage our services team. We just charge you for the time spent; usually this comes in 15-minute increments.

We also have well defined price rates based on the task, and even if we have one of our top developers doing the work, you don't pay his developer rate if he's doing report and dashboard building. All our service professionals bill their time against the task they completed and we charge the rate agreed for the task, not by the person.

3. Customized project cost- We understand that every business is different and so are your needs. We can work one-on-one with you to determine a quote estimate based on the scope of work involved for your project. If the flexibility of staff augmentation and having a Yurbi expert on-demand is too vague in terms of cost for you, we can put more of a detailed task order in place with deliverables and estimated costs.

4. No paperwork involved- Don't misunderstand, there's a contract, but we think e-signature makes everything easier. We don’t require you to sign paper contracts and mail or scan it to us. It’s tedious to say the least. Once you decide to use our service, we will send you a secure electronic document to your email. e-Signing the document will only take a second or two, which means you can spend that extra time (or your admin support's extra time) on more important things!

5. Mutual NDA agreement- Data is the lifeblood of any organization, and we completely understand that every data is sensitive and confidential. This NDA document will give you the peace of mind that your data will be always be secure and will never be shared with any third party. All our team members are located in U.S. so you don’t have to worry about us outsourcing your data to another country either.

Want us to sign your NDA? No problem, send it over (and we'll even do the paperwork shuffle if you're not using e-signature software).

6. Regular communication - Each week we'll send you a summary of work performed and cost, so you don't get a shock at the end of the month billing by the amount of services work performed. And if we have a project-based estimate, we'll let you know when we've hit 50% and 80% of the expected project budget. For any inquiries you may have, you have a dedicated services manager to communicate with.

So, would you like to work with Yurbi? If yes, then contact us today to see how our powerful business intelligent software combined with our "Done For You" services can increase the performance of your business.

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